Return and Refund Policy

Our policy lasts 14 days. If more than 14 days have passed since receipt of your order by colissimo or since delivery to the global relay point, we unfortunately cannot offer a refund or exchange. Your order must also be returned within 14 days of receipt.

To be able to be returned, you must contact us by email at contact@trackwaze.fr to tell you the procedure to follow. Your item must be unused and in the condition you received it. It must also be in its original packaging with its instructions, its USB cable and the interior elements of the packaging.

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Trackwaze cannot be held responsible in the event of non-receipt due to an incorrect or incomplete address. No refunds or exchanges can be made in such situations. It is the customer's responsibility to ensure the accuracy of delivery information to ensure successful receipt of packages.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@trackwaze.fr.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@trackwaze.fr.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

Shipping

To return your product, please contact us by e-mail at contact@trackwaze.fr or by telephone at 07 68 47 04 57.

Shipping costs associated with returning your item are your responsibility. They are not refundable.

You must also provide us with the tracking number of the package and inform us by email of its shipment to contact@trackwaze.fr so that we can follow its progress and be informed of its delivery.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €30, we recommend that you insure your shipment. We do not guarantee that we will receive the returned item and we will not be held responsible in the event of loss or disappearance of the package by the carrier